Letter from Global Verge President, Ted Robbins: February 10, 2010 * Posted at GlobalVerge Insider

Please note that this is a lengthy notification but very important for everyone to read all the way through.

If you listened to our corporate call last night you are aware that we announced the launch of our Global Verge Sales Incentives program. We have already been receiving tremendous feedback from leaders in the field about what a great tool this is going to be for building your business.

 

This is a very valuable resource that provides some of the following great aspects:

1. Product overviews, including virtual brochures

2. Packages to help you get started and save up to 45%

3. Sales tips and FAQs to help you use the products

4. Secure purchase platform and 24/7 member support

To get all of the information on the program go to www.globalvergeincentives.com

Take a few moments to walk through the website. You will be amazed at the packages that are available to you to give your prospects the incentive to join your team and also recognize your current team accomplishments.

Also, as we have let you know over the past several weeks, we are in the process of branding our phones to Global Mobile1. This means that (once this is completed) when you order a phone through Global Verge, it will be branded Global Mobile1. This sounds great, and it is, but I feel compelled to let you know that accomplishing this is a very intricate process.

For example, because we have a very aggressive sales force we realize that we must have an inventory that will not only sustain the flood of initial orders, but also will be perpetually replenished by our manufacturing vendors in a timely and systematic fashion. Therefore, thousands of phones have to be configured and shipped before we turn on the ordering. Of course we are in the process of all of this.

Additionally, as we have also shared, we are developing the tracking system and the ordering interface. This too is an immensely detailed undertaking. It is very important that the interface is both dynamic and user friendly. Incorporating the tracking system so that at a push of the button you and your customers will get immediate feedback and tracking to identify where the order is at the moment of submission, all the way through to order receipt, necessitates the combination of three software systems (at a minimum.) These systems have been designed and are in test mode as we speak.

Finally, having our phones branded to Global Mobile1 is not just a naming convention that pops up on the screen. Contractual agreements had to be put into place with vendors around the world. This takes time.

Initially our take was to get product out the door to you. To get an interim service up and running because we knew how desperately you all wanted the phones. We had been progressing at a rate that was consistent with normal growth back before June. Then with the advent of the telecommunications proposal that we had been working on for many months, the wind hit our sales like a hurricane. Like anything goodness comes out of facing adversity head on. We have taken heed to your voice indicating you really don’t want the products until they are 100% ready. This is why we waited to announce the incentives program: Until we actually HAD it.

With all of this said, I want to let you know that it is going to be approximately another 4 to 6 weeks before we are ready to fully launch Global Mobile 1. We are so very excited about everything we know is coming. However, we also know that there are many of you that are caught in a Catch 22 right now. That is, you may have ordered a CDMA or GSM smart phone and it has finally arrived. To clarify, a smart phone is a device that allows you to make and receive phone calls and also has a Windows, Android or Symbian based operating system that enables the handset to have such features as a personal computer.

Unfortunately since we are in the midst of our branding process and integration of all systems, we cannot activate these smart phones until we have this completed. Again, this will be in approximately another 4 to 6 weeks.

Please note that customers on existing plans that have smart phones can and will be able to continue to use the existing network and will have the ability to renew their calling plans each month.

 

Also, if you have ordered a smart phone and have not yet received it we are giving you several options. You can either:

1. Cancel your order for a full refund

2. Have us send you the phone and you can sell it and make a profit.

3. Have us send you the phone and then send it back to us and we will activate it and flash it with full branding. Note, in some cases you may not have to send the phone back in for this.

4. Have us keep the phone and send it to you fully branded once we are fully functional in 4-6 weeks.

5. Also, if you have already received a phone from us, we will allow you to return it for full credit towards one of our upgraded branded models.

If you are an e-Associates who falls into this dilemma PLEASE SEND US A SUPPORT TICKET INDICATING WHICH OF THE ABOVE PREFERENCES YOU PREFER.

Currently we have been calling e-Associates who have orders and asking them their preference. It will be much more efficient to utilize the support ticket function.

The most exciting news out of all of this is that once we are up, this is going to ROCK.

Our mid range to high end phones will utilize both GSM and CDMA to give the absolute best coverage in the market place. Combine that with our highly rewarding compensation plan and all the other things that we have in store for you and you will know why your ‘gut feeling’ told you to weather this storm.

I want to wrap this note up by saying that it is our strong belief that in order to be successful we must position our operations so that customers do not distinguish any significant differences in service or network performance from that of a major carrier yet we will be able to offer special affinity to our customers.

Other mobile resellers have little or no brand recognition. Because of the strength of our sales force (which obviously consists of each of you) we intend to become well known and well positioned in the market place. With all that we have come through it has taken us a while to get everything together to garner the financing and sufficient agreements so that we can provide the great service we intend to provide. But we have accomplished this now.

We have been juggling so many balls and attempting to please everyone. This kind of action results in reacting to chaos and pleasing few. Thankfully we have turned to and relied on expert advice and are poised now to turn this giant boat into the direction of the sun.

Bottom line: (and I believe this to be the most important piece of this email to you)

Our commitment from this point forward is to under promise and over deliver. Take this to heart in all I have said above. AND, without going into detail (because I can’t right now) I want all of you to know that we truly are at the pinnacle right now and we have been working on a plan that will reward and benefit everyone of you for your loyalty. You deserve it and we know this.

When we officially meet someday I want to personally shake your hand and welcome your friends on board the ship that made it through the storm.

Ted Robbins, President Global Verge