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If you could condense all your thoughts of how you would like your life to be in 2010 * Into a single word * What word would you chose? I’ve chosen the word ‘Simplicity.’
However we anticipate enormous growth in Global Verge in 2010 and all the groups within our own Global Verge Solutions group. So on one hand while I’m personally striving for ‘simplicity’ in all aspects of my life, as the company continues to evolve and expand in the international MLM and retail arena, the information we receive WILL continue to require MUCH attention to detail for either your immediate action or for future reference.
We will need people to support the current Leaders of our Leader Group in the Biz Power Team. So please let me know if you would like to join and participate with the Biz Power Team Leaders in the New Year.
The latest Global Verge Corporate updates can now be found on the recorded calls, posted in your GlobalVerge.com replicated website back office as well as your original back office.
If you can’t login to the new GlobalVerge.com website at http://globalverge.com go to http://mygvoffice.com Go to Quick Links > Latest Update > and click in the link for the recorded call 1/5/10 and 1/7/10.
If you can’t do that and want to go to the recorded calls directly go to:
1. http://budurl.com/GVcallJan5 Ted Robbins, Global Verge President recapped on the achievements that were made by Global Verge in 2009 as well as other new projects including the GlobalVerge University. Mark Petschel also spoke to Tony about the streamlining of the Global Mobile 1 ordering process.
2. http://budurl.com/GVcallJan7 Ted Robbins and Mark Petschel discussed the Global Verge presence at a recent Telco Industry Trade Show where new connections have been forged resulting in new providers with new CDMA & GSM unlocked handsets coming. Other highlights on this call included:
1. Global Verge Global TalkSmart VoIP is a stand alone company that manages EVERYTHING connected to their VoIP service * PLUS it can be managed through their Web interface
2. Global Verge SOHO ie Small Office Home Office & GIA ie Global Interactive Assistant were both explained in detail
3. Purchasing GIA as part of SOHO has been extended to Jan 15 2010
4. Global TalkSmart VoIP Australian price released. This service will be in Australia and South Africa VERY soon now.
The GLOBAL VERGE UNIVERSITY is now open
If you haven’t heard ‘My Brag’ yet * I passed the Global Verge Global Mobile 1 test with 100% the FIRST go.
TIP: I printed the Study Guide out so that I had a hard copy to refer to while doing the test and will keep, to refer to when needed to answer any questions from customers that may arise in the future.
You can take the test as many times as you like until you achieve the required 100% pass rate. Most people do this after the 2nd or 3rd attempt.
So if I can do this * You can too * But that’s another story for another post still coming.
For now Click HERE for details about registering, the study guide and the test.
If you have a problem logging in, just go to support at http://globalvergesupport.helpserve.com/ and submit a ticket with your ID number, asking them to activate the Global Verge University Website for you.
This is the full message sent by Ted Robbins recently * Recapping all their accomplishments made just in the last six months of 2009. And then his projections for the Corporate Strategy, Products, Websites, Marketing Systems as well as the new Training Program for Global Verge members in 2010.
‘In addition to some very important information for those of you who have been waiting for SIM card or phone orders this update also includes important information about what we have accomplished during the past 6 months and a brief glimpse of where we are headed in 2010.
As you know during these past several weeks since the launch of our Global Mobile1 products we have been working through varying issues and I know that many of you are aware of some of these. There have been issues with the activation process for the service as well as delays in shipment of SIM cards and phones. As you also know from our calls and emails we have been working to improve all of this and feel strongly that the correct processes are being put in place. With the move of the fulfillment center to Lee’s Summit we are getting everything streamlined.
We have hired an entire team that has designed and is implementing a new order processing, tracking and shipping system which will allow orders to be tracked and shipped in a fashion that is accountable, reliable and timely.
We have also hired several new customer service reps to help all those still waiting for orders. In the process of analyzing the entire ordering process this week we have discovered integration issues which have created some of the orders to be delayed. We are also aware of others still needing assistance. We have assigned customer service reps to call these customers and follow up with them. These reps have been instructed to help get the phones set up, activate them with the plan that the customer selects, and ship it as fast as we can.
If you have not received a SIM or a phone and have not yet been contacted, please send a support ticket through the Global Mobile1 support suite. Even if you have already sent a ticket, please send another ticket.
As we have been going through this grueling process during the past holiday week, I have been reflecting on our past year and all that we have come through and yet all that we have accomplished in spite of some setbacks. I wanted to share some of these with you. For those who have become e-Associates recently or for those who have forgotten, here’s a short list of how far we have come in approximately 180 days with some highlights of what we have ahead of us as we move into 2010.
Global Verge ACCOMPLISHMENTS in 2009.
Global Verge Merchant Accounts. Because of your efforts we had an influx of about 40,000 new Global Verge e-Associates in one 60 day time frame back in June. The merchant accounts that we had attained were not prepared to accept this rapid growth and we had to engage new merchant account vendors, which was definitely not an easy task. We had to prove that we were credit worthy by preparing detailed reports and also show the banks that our business model is unique and has great potential.
All of this activity had to be taken care of while we were running the day to day business which was growing more hectic each day as the business continued to unexpectedly explode. It was a great day when we ‘pulled it off’ and had the new merchants in place.
Global Verge Product Sales Commissions. The Global Verge business model is unique. People join Global Verge for products and services that they receive from multiple vendors and pay for on a monthly basis. They also join so that they have the ability to retail products and services. A major accomplishment for us in 2009 was importing the Product Commission into the back office while having these orders processed through multiple vendors. We are proud to say that commissions have been on time and accurate since our rapid growth rate in August.
Global Verge Mobile Product Launch. Throughout all of the highs and lows of our Global Verge Mobile Product Launch over the last 6 months we continued to believe in our relationships in the Mobile Industry. This is what kept us moving forward. Even in the face of vendors not being able to follow through on committed dates, we were confident a solid solution would become available. And we were right.
It all came to fruition because we worked to pull together a new alternative. I believe that everything happens for a reason. As you know we are now positioned with our new vendor. With this relationship we feel strongly that we have an even greater opportunity for our e-Associates. Our mobile launch not only entailed detailed contract negotiations with the appropriate vendors, but it also consisted of developing the product plans and the commission structure to go along with those plans.
Global Verge Replicated Websites. With our phenomenal programming team we successfully developed your Global Verge Replicated Websites so that each of you would be able to individually brand your business. Then, with the announcement of our mobile product launch we also developed the Global Mobile1 replicated websites for each of you. Also, within your Global Verge Replicated sites we have added videos that discuss varying products as well as a new business overview presentation.
Global Verge Product Branding. As you continued to build your business we worked behind the scenes to assure that we had the appropriate branding for our new product lines. This included Global Talk Smart (our VOIP service), Global Mobile1 for our new mobile product launch and GIA (nee Mandi) for our Global Interactive Assistant. In the process of this branding we had to:
1. Assure that we were trademarked,
2. Secure the URLs required to run the business.
3. Design the logos
Global Verge VOIP/Global TalkSmart. We announced and released VOIP for the U.S. and Canada.
Restaurants.com. We instigated and secured a relationship with Restaurants.com for U.S. e-Associates which allows for $25 gift certificates for restaurants local to you.
Global Verge GIA. We developed the software for our Global Interactive Assistant which will soon be released.
Fathom WorldWide. We have had several upgrades to our Fathom product.
Global Verge Back Office. We initiated enhancements almost monthly to your Xennsoft back office. These included but weren’t limited to upgrades to the ‘ Tree’ view that allows you to click and segment different teams within your tree, search within the tree by name and color highlighting to show promotions within your group.
Communication. Communication is the most important part of our Global Verge business and we are continually striving to improve in this area.
1. On that front we have introduced the Tuesday/Thursday recorded call structure. This is a departure from the original live calls that were continually overloaded which prevented people from attending. The calls are now posted in the back offce of both Global Verge websites.
2. My NEW ‘From the Desk of the President’ communication seeks to keep you informed on a weekly basis. We also post this communication on your Global Verge website for easy viewing.
Global Verge Support. We moved our original Global Verge Support suite to a more expanded solution to allow for immediate real time response. We also implemented a support system for our Global Mobile 1 products as well. We have continued to hire support staff and have developed training for this team that has been ongoing for several months now.
Global Verge Commissions Payment Platform. We launched a payment platform that allows you to transfer money via check, wire, credit card, etc. This enhancement was of particular importance to our team in South Africa who were not able to transfer their commission properly until we installed this system.
Global Verge Training. We launched the Global Verge University with the interactive testing model that includes a training manual for Global Mobile1 . We also installed this module on our servers so that this venue can now be used as a framework for future training in all areas of our business. This system will continue to grow to support all our training needs.
Global Verge Corporate Headquarters. We consolidated our Las Vegas and St. Louis offices to Lee’s Summit and:
1. More than doubled our Global Verge corporate office square footage to accommodate additional staff.
2. Hired financial people and have engaged consultants who are tops in the industry. This will help us prepare for additional future expansion.
3. Relocated the fulfillment center from Florida to Lees Summit. We installed a centralized phone system and integrated new phone numbers for the support team.
4. Held several open houses with open forum discussions between the field and the corporate staff.
Our Global Verge projections for 2010.
Global Mobile 1.
1. We will continue to expand the Global Mobile 1 products and services including Family Plans and air cards etc.
2. The expansion of Brick-n-Mortar Global Mobile 1 locations will continue.
3. Expect continued refinement and simplification of the Global Mobile 1 ordering procedures.
4. Additionally other telecom products such as the portable router will be released as well as GIA (Global Interactive Assistant.)
5. Global Mobile 1 International Launch: We will streamline our processes and service in the US so that we have a great launching pad for developing the Global Verge Global Mobile 1 business in Canada, Australia and South Africa.
6. In Canada we are setting up an order tracking system for our Canadian warehouse. When this is complete and our US ’role model’ is functioning as it needs to, we will be able to launch Global Mobile 1 in Canada.
Global Verge Back Office Enhancements. We have been working on a two phased upgrade to the enhancement of our Product and Services training and tracking.
1. The first phase will consist of the ability to identify and track the usage of our member services. This will allow you to have greater visibility of your products and service purchased with Global Verge.
2. In phase two of this upgrade we will expand upon the information supplied for each vendor with even greater tracking.
Global Verge Websites. We will continue with further developments to our main website as well as the replicated websites.
Additional Marketing Systems. We will be launching some new marketing systems allowing special promotions (controlled by you) to be marketed online through a website interface. We will also be developing other marketing materials.
Global Verge e-Associate Training Program.
1. We will be integrating the Global Verge University to include training for back office navigation, compensation plan training and every aspect of our knowledge base for bringing new Global Verge e-Associates up to speed as soon as they join your business.
2. We will also be implementing the Level II and Level III certification training for Global Verge Global Mobile 1.
Global Verge Corporate Strategy Session. We will be meeting as a corporate team for several days before the end of the month to put together a strategy for 2010 as well as a 5 year plan.
This session will include a budgeting process and a ranking of priorities for our future growth. We have hired an outside consultant to monitor this session. I am looking forward to giving you further insight to our plans once we have gone through this process.
Like all businesses ours has been a work in process. It has been cathartic for me to review what has happened in the past several months and my hope is that this review has helped you as well.
I am excited about our future. I know we will continue to have hurdles to overcome. All businesses do. But I also know that we are creating a company that gives the average person the ability to work from home in a creative environment and allows each person to structure a personal business within the Global Verge model that suits their interests and has a commission plan that beats any other with products that are the wave of the future. How can anyone not be excited about that?
Let’s look forward to a great 2010 together.’
Ted Robbins, President of Global Verge
I would like to take this opportunity to thank everyone who has continued to support our group while Global Verge faced many challenges in 2009 * Although there certainly have been some unexpected ‘pot holes’ in the road, the foundation has now been laid for all of us to reap the benefits in 2010.
Wayne O’Keefe and I and all the leaders of our group look forward to working with and for you in the months (and years) ahead.
Yours in personal and financial F * R * E * E * D * O * M
Ally * Alison Lee Cousland
Skype: Allyinspirit
Phone: + 612 80051138
Email: private@riseall.com
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Ally * Alison Lee Cousland
